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    Note: Ultimate Addons for Elementor, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

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    While we are eager to assist with questions about our products, please review the limitations of our free support.

    Providing support for free users is resource intensive, so we only offer basic assistance, such as answering questions about the features and capabilities of our products. Our free support team works diligently Monday through Friday, with response times for free users typically taking between 2-3 days. Premium users benefit from 7 days a week support with faster response time, within 24 hours.

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    How We Support Our Free Users

    ✅ Free support includes:
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    ❌  Free support does not include:
    –  Accessing your site to diagnose or resolve issues.
    –  Troubleshooting general WordPress issues.
    –  Testing for conflicts between Astra Theme/Pro and third-party plugins.
    –  Faster response times to minimize your downtime.
    –  24/7 premium support, including weekends and holidays.

    We appreciate your understanding and look forward to assisting you!

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    Note: Ultimate Addons for Elementor, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

    For even faster assistance, consider getting VIP Priority Support.

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